Shipping policy
- FREE standard shipping (5-7 business days- reduced carbon emissions) within the United States on all orders over $100 ($USD).
- FREE shipping to Canada for all orders over $200 ($USD).
- FREE shipping to Mexico for all orders over $200 ($USD).
- FREE shipping to Asia, Oceania, and the Middle East for all orders over $500 ($USD).
- FREE Worldwide shipping for the rest of the world for all orders over $275 ($USD).
*Our warehouse processing time is not included in shipping estimates. We estimate processing time 24-48 hours. Orders are not processed over the weekends or on holidays.*
A note about customs fees: Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee by default. You may pay these fees at the time of purchase by choosing the shipping option which includes them.
At EMK, we strive to ensure timely delivery of all orders. Please note the following policy regarding pre-order products, out-of-stock items, and partial shipments:
- If an item is in pre-order status or becomes out of stock after purchase, EMK will cover the cost of shipping that item separately once it becomes available.
- For international orders, any previously paid duties and taxes for the affected product(s) will be honored by EMK upon shipment.
- If a customer wishes to add additional items to their order at the time of shipment, they will be responsible for any additional shipping fees and applicable duties/taxes associated with those items.
- All shipping costs, duties, and taxes for the original order are charged at the time of purchase and are non-refundable once the order has been processed.
We appreciate your patience and understanding as we work to deliver your EMK products as quickly as possible. If you have any questions regarding your order status, please contact our customer care team.
A note from our DHL partners: DHL eCommerce Solutions no longer accepts domestic shipments destined to APO/FPO addresses shipped via select products. This went into effect on January 1, 2021.
Effective July 25, 2021, DHL will enforce this policy and no longer accept domestic packages to the zip codes listed below with the exception of the following product types:
- DHL SmartMail Flats
- DHL SmartMail Parcel Return
After July 25, 2021, any shipments – with the exception of DHL SmartMail Flats and DHL SmartMail Parcel Return - received by DHL eCommerce Solutions destined to any of the zip codes listed below, will be returned to the shipper.