Shipping & Delivery
- FREE standard shipping (5-7 business days- reduced carbon emissions) within the United States on all orders over $100 ($USD).
- FREE shipping to Canada for all orders over $200 ($USD) .
- FREE Worldwide shipping for the rest of the world for all orders over $275 ($USD) .
*Our warehouse processing time is not included in shipping estimates. We estimate processing time 24-48 hours. Orders are not processed over the weekends or on holidays.*
A note about customs fees: Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee by default. You may pay these fees at the time of purchase by choosing the shipping option which includes them.
A note from our DHL partners: DHL eCommerce Solutions no longer accepts domestic shipments destined to APO/FPO addresses shipped via select products. This went into effect on January 1, 2021.
Effective July 25, 2021, DHL will enforce this policy and no longer accept domestic packages to the zip codes listed below with the exception of the following product types:
- DHL SmartMail Flats
- DHL SmartMail Parcel Return
After July 25, 2021, any shipments – with the exception of DHL SmartMail Flats and DHL SmartMail Parcel Return - received by DHL eCommerce Solutions destined to any of the zip codes listed below, will be returned to the shipper.
Please reach out to the EMK Customer Care Team at email@example.com. We will work with the shipping carrier to locate or replace the shipment.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed on the following Monday. For questions regarding the status of your order, you may log into your online EMK account to access your tracking number or email firstname.lastname@example.org. Please include your full name and order number with all inquiries.
We are offer International shipping to the following countries/regions: (Please note duties, taxes, ect. are charged by the country of destination and collected at purchase.
Hong Kong and Taiwan
United Arab Emirates
This list excludes countries in which customs or other challenges prevent us from reliable shipping. We appreciate your understanding in this matter.
You may change your shipping addresses on file on your EMK Account page. If you have a subscription, you'll need to visit the subscription management page. You are unable to change your shipping address after the order has been fufilled. Please email our Customer Care team Hello@emkbh.com, however we can not gaurantee the change will be made prior to fufillment.
Our packages are assembled by hand, usually within 24 to 72 hours after the order is placed on business days. Please note that orders placed on Fridays after 1 P.M. PT will be processed the following Monday. The shipping transit times listed at checkout do not include assembly/processing time. Orders are not processed on the weekend or on holidays.
If you have an existing wholesale account or would like to inquire on representing our line please email email@example.com to work with our dedicated team.
When you order online at emkbh.com, your order can be cancelled or modified if it hasn't yet been processed. Please contact our customer service at firstname.lastname@example.org and we will do our best to accommodate your request.
If you are unable to place your order on our website, you can email our EMK Team at email@example.com. A member of our Customer Care team will assist and advise on our product range, placing an order, and send an invoice by email on which you can pay by clicking the secured payment link.
Please contact the carrier first, it is in their hands and it may be a delivery issue. If it doesn’t arrive, please reach out to the EMK Customer Care Team at firstname.lastname@example.org and alert of us of the issue and carrier communications.
While we are working hard on getting all orders to our customers on time, carriers are experiencing an up to 7 business day delay on domestic orders and 14+ business day delay on international orders due to gloabal aftermath of the COVID-19 pandemic and resulting understaffing issues. We appreciate your support and patience.
We are also experiencing delivery disruptions with the following countries: Australia, Canada, China (including Hong Kong), Italy, Philippines, Singapore, Spain, Germany, South Korea, France, Switzerland, and the UK.
This list may not be comprehensive as circumstances are evolving daily. Please reach out to email@example.com if you have any specific questions about your delivery. We're happy to help.