Frequently Asked Questions
What is this?
It’s our way to show our appreciation to our customers. You’ll earn points for activities on our site, like referrals, purchases, supporting us on social and so much more. You can use the points to redeem for tier qualifying free products, free shipping, gift card towards purchase. The more you collect, the more you save and are rewarded.
Who can join?
Our rewards program is open to direct customer purchases from emkskincare.com. If you are a wholesale customer, please direct inquiries to firstname.lastname@example.org, for programs and pricing related to your purchase.
How do I earn points?
You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways, you can earn points click the *Earn Points* tab in the menu to learn more.
How do I view my point balance?
You will be able to see your points balance on the header of the loyalty page, when you are logged in.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them as a reward and use the reward voucher at checkout.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can – we will always reward our loyal customers.
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will be cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred cancelled, or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points. If you have any questions, be sure to email us Hello@emkbh.com
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We will unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we will re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
You can use our contact us form or email us directly at email@example.com.
Do my points expire?
Yes, they are on a rolling 12-month period, your tier can change based on spend during that time and so can the availability of points. We have designed the tiers to reward loyalty and our most frequent shoppers.
Are the free product awards available for substitution?
The free product awards and all awards are not available for substitution. We do change product often and always welcome your suggestions at firstname.lastname@example.org
Can I use my rewards on an auto-replenish purchase?
At this time, we are not able to apply points, but do give you an unbeatable value with our auto-replenish program.
I received a complimentary gift from EMK, can I still join the program and get credit for points for the value of the product received as a gift?
You can join the program and receive 500 enrollment points. We are not able to add credit for complimentary gifts.
Do gift card purchases count as reward purchases for me, or the recipient of my gift if I am the one that paid for the gift card?
Gift cards qualify as purchase. As such, gift card purchases count as reward purchases for the purchaser of the gift card.
When using a promo code on EMK Skincare’s site, do I receive credit for the value of points before the promo code, or the net value of what I paid?
You receive the net value of what you paid. The points calculation is based on the total paid minus shipping.