Terms & Conditions
Terms and Conditions
Welcome to the website of EMK Products, LLC ("EMK Skincare", “emkskincare.com”, “any known -redirected domain). These terms and conditions ("Terms") govern your use of our website, emkskincare.com and emkbh.com ("Website"). By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before proceeding.
- Acceptance of Terms: By using our Website, you acknowledge that you have read, understood, and agree to comply with these Terms, as well as any additional terms and conditions that may apply to specific sections of our Website.
- Intellectual Property: All content on our Website, including text, graphics, logos, images, product names, and any other materials, are the property of EMK Products, LLC or its licensors and are protected by intellectual property laws. You are prohibited from using, reproducing, distributing, or modifying any content from our Website without prior written consent from EMK Products, LLC. All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Sites is Copyright © EMK® ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Sites is the exclusive property of EMK and protected by U.S. and international copyright laws. All software used on the Sites is the property of EMK or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with EMK. Any other use of materials on the Sites - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of EMK is strictly prohibited.
- Product Information: The information provided on our Website regarding our skincare products is for general informational purposes only. While we strive to ensure the accuracy of the information, we do not warrant the completeness, reliability, or timeliness of the content. Please consult a healthcare professional or read the product packaging for specific instructions and precautions before using any of our products.
- Online Purchases: When you make a purchase through our Website, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. EMK Products, LLC reserves the right to refuse or cancel any order at any time for any reason.
- Third-Party Websites: Our Website may contain links to third-party websites that are not owned or controlled by EMK Products, LLC. We do not endorse or assume any responsibility for the content, privacy policies, or practices of these third-party websites. You access them at your own risk, and we encourage you to review their terms and conditions and privacy policies.
- Limitation of Liability: EMK Products, LLC and its directors, officers, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our Website, including any damages to your computer system or loss of data.
- Indemnification: You agree to indemnify, defend, and hold harmless EMK Products, LLC, its directors, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of your use of our Website or violation of these Terms.
- Modifications: EMK Products, LLC reserves the right to modify or update these Terms at any time without prior notice. It is your responsibility to review the Terms periodically for any changes. Your continued use of our Website after any modifications will constitute your acceptance of the revised Terms.
- Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of Texas. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in that jurisdiction.
- Contact Us: If you have any questions or concerns about these Terms, please contact us at info@emkskincare.com
- Professional Advice Disclaimer.
THE CONTENT AND INFORMATION LOCATED ON THE EMK SKINCARE PROPERTIES ARE DESIGNED FOR EDUCATIONAL AND INFORMATIONAL, PURPOSES ONLY AND IS NOT CONSTRUED TO BE ADVICE OF ANY KIND. YOU SHOULD NOT RELY ON INFORMATION AVAILABLE IN OR VIA THE TRUE EMK SKINCARE PROPERTIES AS A SUBSTITUTE FOR PROFESSIONAL ADVICE, INCLUDING MEDICAL ADVICE. YOU MUST NOT RELY ON ANY OF THE CONTENT AND INFORMATION FOR ANY PURPOSES WHATSOEVER, AND YOU MUST SEEK YOUR OWN INDEPENDENT PROFESSIONAL ADVICE BEFORE RELYING ON OR OTHERWISE DECIDING TO TAKE ANY ACTION ON THE BASIS OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE SERVICES. IF YOU HAVE A PRE-EXISTING KNOWN OR UNKNOWN SKIN CONDITIONS, NOT LIMITED TO LESIONS, OPEN/BROKEN SKIN, PLEASE CONSULT PHYSICIAN PRIOR TO USE. EMK PRODUCTS, LLC. WILL NOT BE HELD LIABLE FOR DAMAGES RELATED TO PRODUCT USE.
IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A PHYSICIAN OR OTHER HEALTH CARE PROFESSIONAL. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTHCARE PROFESSIONAL BECAUSE OF INFORMATION OR CONTENT AVAILABLE ON THE EMK PROPERTIES. THE USE OF INFORMATION AND CONTENT PROVIDED THROUGH EMK IS SOLELY AT YOUR OWN RISK.
NOTHING STATED OR POSTED ON THE EMK SKINCARE PROPERTIES OR AVAILABLE THROUGH ANY SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL CARE. FOR PURPOSES OF THIS AGREEMENT, THE PRACTICE OF MEDICINE INCLUDES, WITHOUT LIMITATION, PROVIDING HEALTH CARE TREATMENT, INSTRUCTIONS, DIAGNOSIS, PROGNOSIS OR ADVICE.
THE EMK SKINCARE PROPERTIES ARE CONTINUALLY UNDER DEVELOPMENT AND EMK SKINCARE MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.
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Shipping & Delivery:
- FREE standard shipping (5-7 business days - reduced carbon emissions) within the United States on all orders over $100 ($USD).
- FREE shipping to Canada for all orders over $200 ($USD).
- FREE shipping to Mexico for all orders over $200 ($USD).
- FREE shipping to Asia, Oceania and the Middle East for all orders over $500 ($USD).
- FREE Worldwide shipping for the rest of the world for all orders over $275 ($USD).
Our warehouse processing time is not included in shipping estimates. We estimate processing time 24-48 hours. Orders are not processed over the weekends or on holidays. EMK does not contract shipping carriers. Once the order is turned over to the shipping carriers, it is then subject to their processes and procedures. As the sender, EMK does not dictate terms and conditions to the shipping carriers. If your order is marked as delivered by the tracking number and you have not received delivery, you must contact the carrier first, it is in their hands and it may be a delivery issue. Very often, carriers refuse to disclose any additional information to the sender. If it doesn’t arrive after you have contacted the carrier, please reach out to the EMK Customer Care Team at hello@emkskincare.com and alert of us of the issue and carrier communications. EMK is not responsible for misdelivered orders by the carrier. If an order is misdelivered by a carrier, the customer must file a claim with the carrier. EMK is not responsible for filing any claims on behalf of a customer with the carrier for misdelivered orders. EMK does not issue refunds for miss delivered orders. -
Pre-order products, out-of-stock items, and partial shipments:
At EMK, we strive to ensure timely delivery of all orders. Please note the following policy regarding pre-order products, out-of-stock items, and partial shipments:
- If an item is in pre-order status or becomes out of stock after purchase, EMK will cover the cost of shipping that item separately once it becomes available.
- For international orders, any previously paid duties and taxes for the affected product(s) will be honored by EMK upon shipment.
- If a customer wishes to add additional items to their order at the time of shipment, they will be responsible for any additional shipping fees and applicable duties/taxes associated with those items.
- All shipping costs, duties, and taxes for the original order are charged at the time of purchase and are non-refundable once the order has been processed.
We appreciate your patience and understanding as we work to deliver your EMK products as quickly as possible. If you have any questions regarding your order status, please contact our customer care team.
- Returns:
At EMK, we strive to provide a seamless return process to ensure customer satisfaction. To maintain efficiency and ensure proper tracking, all returns must follow our designated return procedure. Please review the following terms regarding returns and refused packages:
1. Required Use of EMK’s Return Portal
- Customers must initiate all returns through our official Return Portal: EMK Skincare Returns.
- Returns that are not processed through the return portal may be subject to delays and tracking issues, for which EMK is not responsible.
2. Returns Sent Without Authorization or Refused Deliveries
- If a customer refuses delivery of their order or returns an item using an alternative shipping method outside of our return portal, a $25 restocking fee will be assessed.
- The customer is responsible for ensuring the package arrives at our facility if using an unauthorized return method. EMK is not liable for lost or misrouted returns sent without prior authorization.
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If EMK is able to locate an unauthorized return, it will also be subject to the following conditions:
✔ Returns must be received within 30 days of the original delivery date.
✔ If a return is not received within 30 days, it will no longer be eligible for a refund or store credit.
✔ Customers are encouraged to use our return portal, which provides tracking and confirmation to ensure a smooth return process.
*$20 off $100 purchase offer: Offer valid 7 days from receipt of email. The Promotion is available online only at emkskincare.com. Promo code must be entered on a single transaction at checkout. No price adjustments will be given for previous purchases.
Eligible customer means (1) the addressed recipient of the advertised Promotion. The Promotion is nontransferable. Availability of items may vary. Items in bag are not confirmed until checkout is completed.
Cannot be combined with other offers or EMK Blue Points redemption. Promotions and discounts cannot be applied to previous purchases, gift cards, taxes, shipping or processing charges or combined with any other coupons, wholesale orders, discounts or subscriptions. Limit code per customer per household. Full sizes only. Cannot be used on orders that include any items on Auto-Delivery. Valid on in-stock items only. Qualifying amount is the subtotal of the purchase and does not include taxes, shipping or gift wrapping. Offers are subject to change; we reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer and to modify or cancel this promotion due to system error or unforeseen problems.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms and conditions referenced herein.